For the first time in Sri Lanka, a multi-lingual Claims ChatBot had been introduced to insurance industry by Simpleworks Business Solutions Pte Ltd.
SimpleWorks provides enterprise-class, highly scalable and cost-effective CRM and Artificial Intelligence (AI) based solutions for mid-sized and large enterprises across the Asia Pacific.
The developer of the ChatBot, SimpleWorks’s officials said that policyholders will now be able to keep abreast of what’s happening with their claim without the hassle of having to reach out to the sales agent or broker or the insurance company’s call centre.
This Chat Bot technology has been first launched in Sri Lanka by Fairfirst Insurance and the company has tiled it as ‘Machan’, which is the first chat bot in the industry that is available in three languages – Sinhala, Tamil and English. Fairfirst Insurance officials said that the new ChatBot is expected to reduce waiting time for claimants, who are now equipped with real time updates available at their fingertips.
‘Machan’ ChatBot is also capable of having simultaneous conversations with hundreds of people. No matter what time of the day it is or how many people are in contact, every single one of them will be answered immediately. What’s even more impressive is the ability for Fairfirst to continuously improve customer service through analytics and data collection from the ChatBot solution.
SimpleWorks is headquartered in Singapore and operates through its subsidiary in India along with a sales and support office in Sri Lanka.